Guide Security

Guide Security can't do enough for us. They know us, our site and whether something isn't right; responding quickly to any situations which may arise. The monitoring team will respond to any of our requests. For example, if a staff member comes in on a Sunday, Guide Security will un-set the alarm, monitor them until they leave site and re-set the alarm. They go above and beyond. The engineers were obviously well briefed and fully understood the requirements and quite simply got on with the job. They kept us informed and crucially made us aware of any potential down time. In total, the installation took ten days and the team even attended the first match to ensure that the system performed as expected. Overall, the new system is more userfriendly and provides a better clarity of image compared to the original. ‘Guide Security listen to our needs and respond accordingly. They aren’t pushy and will only recommend an upgrade or addition if it benefits us. With Guide Security, we call the team in the office or speak directly to our Account Manager and action is taken immediately. We definitely appreciate the time taken by Guide Security to support the relationship and communicating with us on a regular basis to ensure our system is continually meeting our requirements PDS have dealt with Guide Security for numerous years in respect to CCTV and site monitoring of its warehouses across Blackburn. During that time we have found them to be accommodating, efficient and cost effective in respect to all areas of site security. We have no hesitation in recommending Guide Security to any potential clients. Their monitoring team are pro-active, attentive and constantly communicate with us, providing feedback daily so we know exactly what’s going on at any of our sites, at any time. Guide Security are not faceless. They know what I need and what the business needs; their business is our business and they have really integrated themselves into REXEL UK. There’s no other security company I know that provides the same level of service, response, technical knowledge and support that Guide Security do. The team at Guide Security know what they’re talking about and we’ve never had to micro-manage them. They take great care in the detail and are prepared to adapt designs to suit our needs. They are always happy to work with us on the financial side of things to enable us to phase upgrades and installations and have done this throughout the relationship. The team at Guide Security are reliable, efficient and sincere. There is no second-guessing, no checking, turnaround is amazing and they aren’t pursuing their own agenda. They are interested in what our needs are and work with us to find the best solutions for us. Guide Security have been our supplier since 2006, initially providing monitoring services in our regional distribution warehouses. Such was the level of service we took a decision to migrate our entire alarm estate (500 separate locations), together with installations, service, maintenance and monitoring over to Guide Security. I have no hesitation in commending Guide Security to any other organisation and have no doubt that they will be equally successful in that relationship. With responsibility for property portfolios valued at around £300m, we need peace of mind that our clients’ assets are safe and secure 24 hours a day, 365 days a year. The services administered by Guide Security provide reassurance not just to myself and my team, but most importantly to our tenants, encouraging them to renew leases and to occupy our properties in the long term. For this reason I would not hesitate to recommend Guide Security to any business looking for an all in one bespoke security solution.

andrew brown
5 Star
I have been working with this company for over two years. A truly professional company offering fantastic customer service at a very competitive price. I would recommend them above any of the so called big boys every time and look forward to working for them for many years to come.
Thursday 11th October 2018

Safwaan Patel
5 Star
Plenty or free parking. Easy to find. Great customers service. These guys really take care of their clients.
Monday 4th March 2019